Please note that ViewCast cannot return products that have broken package seals. Before opening your purchased product, please check its packaging and labeling carefully to be sure you received the correct product and version. If ViewCast’s original packaging and seal is still intact, you may return the product to us within 15 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 15% restocking fee. Return shipping to ViewCast is at your own expense. Please note that the ViewCast V-Store ships to US and Canada locations only.