Annual Niagara SCX Software Support and Maintenance
Plus Priority Response (Niagara GoStream SURF)

Includes:

Niagara SCX Software Maintenance

Priority Customer Support: Technical Support Hotline Hours are Monday through Friday, 8 a.m. to 5 p.m. U.S. Central Time; Priority Telephone Techhnical Support (Typical response is within one hour during Tecynical Support Hotline Hours); Priority E-mail Technical Support (Typical response is within two hours during Technical Support Hotline Hours)

Priority RMA Response: Priority RMA Turnaround Time (Repaired within two business days after receipt of system); Priority RMA Return Shipping (Return shipment via Priority Air by the third business day after receipt of system)

PRISUP1-NIA does not cover out-of-warranty hardware repairs, see the ViewCast RMA Policy at http://www.viewcast.com/pdf/rmapolicy.pdf for details. Hardware warranty extions (WAREXT-NIA)are available at the time or original product purchase.