Why is Niagara SCX Encoder Manager a service?

A service allows the /program/ to start automatically when the system is started. A service keeps running in the background even when no one is logged into the computer.

The Encoder Explorer cannot connect to encoder manager

Verify that the Niagara SCX Encoder Manager service is started.

I am not able to start multiple encoders that are using the same capture device.

Make sure that SimulStream is enabled. Refer to the SimulStream manual to make note of any limitations.

Is there a demonstration version of SCX available?

SCX can be used for 30 days for evaluation. See the SCX software page. Go here for additional information.

How do I get a product key?

An evaluation key is available on our web site where the link for downloading SCX is located. A registered key is provided when SCX is purchased.

The encoders are stopped after selecting the start button.

The SCX key may have expired. Right click on the Encoder Manger and select the �View Alerts� item to view the error message.

The Encoder Manager icon is a big red circle with a white X.

You may have an invalid or expired key. Right click on the Encoder Manger and select the �View Alerts� item to view the error message.

What streaming formats are supported by NiagaraSCX?

SCX versions 3.x support Windows Media and Real encoding formats only. SCX versions 4.x support Windows Media, Real, Flash, and uncompressed AVI

Can I use a third-party capture cards card with NiagaraSCXsupported?

Presently only ViewCast Osprey Video capture cards are supported.

The Remote Encoder Explorer lost its connection. How do I reconnect?

Right click on the Encoder Manager item and select the reconnect option, check network connectivity, check to see if the NiagaraSCXencoder manager service is started.

If I have a remote power outage, I want my encoder to recover and restart the live stream. How can I utilize SCX to do this?

As long as you can connect to the NiagaraSCX Manager Service on the encoder, you can set up and start your encode if the source is still providing a signal. If you wanted the peace of mind that the encode would restart after a power outage without having to manually set it up, simply check the "Automatically Start Device at Service Startup" checkbox on the Auto/Name tab for the added encoder. You also need to have the NiagaraSCX Manager Service set to start automatically at system startup for this to work properly.

I received the message: �Call to VPRS returned an error. The error code is [-102]. The error description is [Error: Key Disabled]. No devices will be allowed to run until this problem is resolved.�

The software license key has been disabled. To resolve this, please contact ViewCast Technical Support for assistance.

I am not receiving any audio through my Osprey card.

Make sure you are selecting the appropriate card in the audio dialog. You can set the default record device to be your Osprey card in the Control Panel under Sounds & Multimedia. Go to the Audio tab and select the Osprey card from the drop-down list under the Sound Recording, Preferred Device.

I have multiple Osprey cards and I do not seem to be getting audio.

Make sure you have selected the appropriate Osprey card, as well as the input you are using.

I have encoded a file and the playback is choppy on the encoder.

The Niagara system you have may not have a sound card and is trying to use the Osprey card for playback. Set the default playback device in Control Panel, Sounds & Multimedia. Click on the Audio tab and choose either the system�s sound card (if available) or the OspreyX-placeholder as the system�s preferred playback device.

We need our Niagara/SCX encoder system to be behind a firewall. How do we get our client side-SCX application to pass through the firewall?

The SCX applications use DCOM. There is a document available on the Viewcast FTP server that contains complete instructions on how to configure your system for use with firewalls. The file is available from The Viewcast FTP Server

I just received a brand new Niagara System. After a few minutes of power on, I receive alerts stating that the temperature has exceeded the warning threshold

First, check the CPU temperature using the Intel Desktop Utilities. If the alert applies to the CPU temperature, and the CPU temperature exceeds 75 degrees Celsius, please contact Viewcast Technical support via email, or via phone at 972-488-7157.

If the alert applies to Zone 1 or Zone 2, and the alert temperature is below 65 degrees Celsius, the problem can be fixed by updating the Intel Desktop Utilities to version 2.1.8.63 or higher. This update is available from the Intel Support Web Site

My Niagara GoStream will not power on - None of the front panel buttons work at all

There is a panel lock switch on the back of the unit at the lower right. Make sure that the switch is in the unlocked position.

I changed the settings for my GoStream encoder via the web page, but the next time I look, the settings I changed are lost. Why?

Be sure to hit the `submit` button on the web page in order to store changes. Do not hit `back` in your web browser.

The front panel display on my GoStream system has strange characters all over it. The front panel displays garbage. Why?

If the GoStream is running on battery power, check the battery level. The front panel display will begin to act funny if the battery level is too low.

When I turn on my GoStream unit, the display shows "booting..." and then does nothing.

This is usually caused by an incorrect or incomplete shutdown of the unit, either by forcing power off using the front panel buttons, or by power interruption. Leave the system on, and wait 15 minutes. The system may eventually boot, and will at that point work correctly again. Otherwise, if after 15 minutes the system has not booted, then it must be returned to Viewcast for repair. To return the unit, please visit The Viewcast RMA Request Page.

The GoStream factory restore function will not work

If you have not completed the "first customer experience" process the factory restore function will not work.

The GoStream unit prompts the user to provide the date, time, and video standard when a brand new unit from the factory is first booted. This process must be completed before the unit is fully functional and can perform a factory restore.

I cannot update my GoStream software using the USB device

If you have not completed the "first customer experience" process the USB update function will not work.

The GoStream unit prompts the user to provide the date, time, and video standard when a brand new unit from the factory is first booted. This process must be completed before the unit is fully functional and can perform a USB update.

Nothing happens if I browse to the SCX root web page: (ie:http://machinename)

The web pages for the NiagaraPro and GoStream are in sub-folders under the root folder. Under most conditions, if you browse to the root folder, your browser will be redirected to the correct sub-folder depending on what machine you are browsing to. The wwwroot\default.asp file is responsible for figuring all of this out and redirecting your browser.

There are some cases where this does not work. If you have two networks active, the default.asp script redirects the calling browser using the first IP address that it comes to. This address may not resolve to a valid IP address on the other network. So if the request comes in on NIC 2 and the IP of NIC 1 is returned in the redirection, the router on NIC 2 may not be able to resolve that to the right IP address.

The way around this is to not browse to the root and use the sub-folders. For example: http://machinename/GoStream

After setting my GoStream or PowerStream Pro unit to a static IP address, I cannot get to the SCX web pages or ping the unit - it works OK if I use DHCP. Why?

When setting the system to use a static IP, the system will stop serving up the web pages or responding to ping if the IP is already in use by another system, or is otherwise allocated. The system front panel display (as well as the IPCONFIG command-line utility) will display an IP address of 0.0.0.0. You must change the IP address to a different address or use DHCP instead. Insure that your network supports the addresses that you are attempting to use. Consult with your IT administrator if you are not sure what IP address(es) to use.