BY VIEWCAST UPDATED August 27, 2025
OVO's customer service is highly responsive, addressing issues such as top-up discrepancies quickly and efficiently. This speedy resolution enhances user confidence in using the app for daily transactions.
Although some users face challenges with language preferences within the app, addressing these concerns could significantly improve accessibility for a broader audience, making it more user-friendly for non-native speakers.
OVO points offer substantial benefits, particularly in situations where users are short on funds. The process of topping up is straightforward, making OVO a recommended choice for daily usage and online transactions.
While OVO is widely used for various online purchases, some users have faced difficulties with specific merchants like Tokopedia. Enhancing compatibility with more online shops could streamline the shopping experience.
Some users have encountered problems with transactions and app stability, particularly after updates. Swift bug fixes and improved stability could enhance the overall user experience.
For Grab service users, OVO provides a seamless payment option, although transactions with other e-wallets may incur a fee. Quick process times are a major advantage for OVO users.
Issues with top-ups from multiple sources, including mobile banking and Tokopedia, have been reported. Ensuring more reliable top-up processes could encourage continued use of the e-wallet.
OVO's development team actively works on improving the app based on user feedback, including reinstating favorite features and ensuring the app's ease of use continues to meet customer needs.
The app boasts a variety of features such as OVO Invest, Grab integration, OVO Proteksi, and even an affiliated credit card, making it a versatile e-wallet for various transactions.
Some users have experienced issues with making payments or logging in, particularly on certain smartphone models. Addressing these compatibility issues could remove barriers to using OVO efficiently.
OVO allows the merging of cash and points to complete transactions, although top-up fees have been a deterrent for some users. Re-evaluating these fees could enhance the appeal of using OVO for payments.
The app's user interface is well-received, with a visually appealing blue and white theme and user-friendly design elements that make navigation simple and intuitive.
OVO's customer service team is praised for their quick problem-solving skills, showcasing a commitment to resolving user issues promptly and maintaining high satisfaction levels.
Contact OVO's customer service for assistance on changing the app's language settings to enhance usability.
Report any issues directly to OVO's customer service to get a swift resolution. Regular app updates also aim to fix bugs and improve stability.
Some transactions, especially with other e-wallets or during top-up, may incur fees. Reviewing the fee structure on OVO's app or website can provide clarity.
OVO is compatible with numerous online merchants, including Grab. Ensure the online shop accepts OVO as a payment method for a smooth shopping experience.
OVO is primarily a mobile app designed for smartphones. However, you can run OVO on your computer using an Android emulator. An Android emulator allows you to run Android apps on your PC. Here's how to install OVO on your PC using Android emuator:
Visit any Android emulator website. Download the latest version of Android emulator compatible with your operating system (Windows or macOS). Install Android emulator by following the on-screen instructions.
Launch Android emulator and complete the initial setup, including signing in with your Google account.
Inside Android emulator, open the Google Play Store (it's like the Android Play Store) and search for "OVO."Click on the OVO app, and then click the "Install" button to download and install OVO.
You can also download the APK from this page and install OVO without Google Play Store.
You can now use OVO on your PC within the Anroid emulator. Keep in mind that it will look and feel like the mobile app, so you'll navigate using a mouse and keyboard.
