BY VIEWCAST UPDATED September 9, 2025
Digikala, as an e-commerce platform, has received mixed reviews from its users, which sheds light on its services, pricing, and customer support. Understanding these aspects can aid potential customers in making informed decisions regarding their shopping experience on Digikala.
One of Digikala's strengths lies in its extensive product range, offering everything from household appliances to digital goods, often at competitive prices. Many users have found that despite fluctuations in market prices due to economic factors, Digikala manages to offer good deals, especially with discount codes and promotions. However, there have been concerns about product pricing, with some users finding items more expensive compared to other platforms or local stores.
Concerns regarding the authenticity and quality of products have been raised, with some customers expressing dissatisfaction over receiving counterfeit or substandard items. Conversely, a substantial number of users have reported satisfaction with the authenticity and quality of their purchases, highlighting the importance of carefully reviewing product descriptions and seller ratings before making a purchase.
Customer service quality is a crucial aspect of the Digikala shopping experience. Reviews indicate that while some customers are satisfied with the support received, others have encountered challenges, especially when dealing with product returns or exchanges. The complexity and occasional lack of clarity in the returns process have been cited as areas needing improvement.
Delivery times and logistics remain a critical concern for many users. Some have experienced delays in receiving their orders, which can be inconvenient, especially for urgent purchases. However, many have also praised Digikala for its prompt delivery services, suggesting variability in delivery experiences based on location and product type.
The user experience on the Digikala app is generally regarded as positive, with the app being praised for its ease of use and fast performance. However, an increase in the number of stores within the platform has led some users to express concerns over the dilution of trust and the difficulty in navigating among numerous sellers.
Yes, Digikala is considered a reputable platform, but like any online marketplace, it's advisable to review sellers and product descriptions carefully.
While many users have reported receiving authentic products, some have raised concerns over authenticity. It's essential to check product reviews and seller ratings.
Yes, Digikala offers a returns process, but customers have noted that the process can be complex and sometimes unclear, requiring attention to detail in understanding return policies.
Digikala's prices are competitive, often offering good deals. However, market fluctuations can impact pricing, and it's beneficial to compare prices before making a purchase.
Digikala is primarily a mobile app designed for smartphones. However, you can run Digikala on your computer using an Android emulator. An Android emulator allows you to run Android apps on your PC. Here's how to install Digikala on your PC using Android emuator:
Visit any Android emulator website. Download the latest version of Android emulator compatible with your operating system (Windows or macOS). Install Android emulator by following the on-screen instructions.
Launch Android emulator and complete the initial setup, including signing in with your Google account.
Inside Android emulator, open the Google Play Store (it's like the Android Play Store) and search for "Digikala."Click on the Digikala app, and then click the "Install" button to download and install Digikala.
You can also download the APK from this page and install Digikala without Google Play Store.
You can now use Digikala on your PC within the Anroid emulator. Keep in mind that it will look and feel like the mobile app, so you'll navigate using a mouse and keyboard.
