If you are having problems, please check the downloads page to ensure
that you are running the latest software. Then, look at this simple
list of the questions most commonly asked of our technical support group.
If your question is not listed here, or if the answers listed here do not
work for you, please send an e-mail to our Technical
Support Group.
WiringQ. How do I wire
a codec to the VBX Server?
Q. How do I wire my workstation and transceiver?
VBX Configuration
Q. How do I display a broadcast on a
television?
Q. What are the steps in setting up a codec in
the VBX Administrator?
Q. How do I configure a broadcast?
Q. How do I set the distance compensation?
Hardware and software.
Q. The codec preference list is empty when
adding a codec user to the VBX Server.
Q. The VBX Administrator application displays
"Not Responding" in the Windows NT Task Manager on occasion.
Codec Configuration
Q. What is the purpose of the Operator, First
Name, and Last Name fields in the Codec Setup window?
Q. What are the steps in setting up a codec in
the VBX Administrator?
Q. When adding a codec to the VBX Administrator,
nothing seems to be happening.
Q. Unable to obtain a working D channel in the
Codec Explorer or H.320 Demo applications.
Q. How do I wire a NEC VisuaLink 128/384 codec
to the VBX Server?
Q. How do I wire a PictureTel 4000 series codec
to the VBX Server?
Q. How do I wire a C-Phone H.324 codec to the
VBX Server?
Q. How do I wire a NEC Ex10 codec to the VBX
Server?
Q. What are the internal settings to configure a C-Phone H.324 codec?
WorkFone VBX
Q. How do I setup surveillance in WorkFone
VBX?
Q. How do I setup a Personal Directory Book?
Q. How do I setup a Personal Directory Entry?
Miscellaneous
Q. Is installation and configuration training
available for the VBX Server?
Q. Stopping the VBX Server and Codec Manager
service.
Q. No video in the VidCap application.
Q. Coax cards vs. UTP cards.
Q. External vs. Internal cards.
Q. Can the Viewpoint VBX be upgraded to Windows NT Service Pack 4?
Q. Can the Viewpoint VBX be upgraded to Windows
NT Service Pack 5?
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