If you are having problems, please check the downloads page to ensure that you are running the latest software.  Then, look at this simple list of the questions most commonly asked of our technical support group. If your question is not listed here, or if the answers listed here do not work for you, please use our On-line Technical support request form.

Information:

Q. How do I get the latest drivers for the Osprey-500?
Q. How many video streams can the Osprey-500 "catch" simultaneously?

Q. Can I put multiple Osprey-500 boards in my system?
Q. Does the Osprey-500 run under Windows 98?

Q. Will the Osprey-500 work with applications other than Microsoft�s Windows Media Encoders?
Q. What applications work with the Osprey-500 today?

Q. Does the Osprey-500 provide hardware encoding?

Q. How does the Osprey-500 differ from the Osprey-100 and Osprey-200?

Q. Does the Osprey-500 capture embedded audio from SDI?

Q. Does the Osprey-500 provide for DV camera control?
Q. What type of IEEE-1394 cable does the Osprey-500 need?
Q. Can I mix and match video and audio inputs?

Q. Can I use an Osprey-100/200 and an Osprey-500 together in the same machine?

Q. Can I use an Osprey-1000 and an Osprey-500 together in the same machine?

Q: What is the difference in performance between the Osprey-500 and the Osprey-100/Osprey-200 cards?
Q. Are there incompatibly issues with any specific PCs and the Osprey-500?
Q. Audio formats AES/EBU and S/P-DIF and the Osprey-500.
Q: I have or am thinking of getting a Dell 620, 420 or 220 workstation with a SCSI disk. What should I be aware of?

Troubleshooting:

Q. My system won't boot when Osprey�-500WM is added.
Q. What causes the message: "Osprey-500 driver won't load error"?
Q. I am getting a message: "VidView can't find capture card error." What does this mean?

Q. Why is VidView (or other application) execution causing my system to crash?

Q. I have a Compaq Proliant 1850r Server and am having difficulty with my Osprey-500 card.  What should I do?
Q. I�m seeing horizontal lines in my video.

Q. I�m seeing video getting brighter then darker and the lighter, etc.
Q: Does the Osprey-500 work in 64bit / 66MHz PCI Slots?

Q. I am seeing 'black line dropout' in the video.  What can I do?

Q. Multiple Osprey-500 and HP Kayak systems.

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